Commercials

Customer Success Account Manager

Jakarta, Jakarta
Work Type: Full Time
As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!

RESPONSIBILITIES

  • Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
  • English communication (able to speak and present)
  • Upsell new business to existing clients to increase value per customer.
  • Actively own the adoption, usage and success of a portfolio of customers.
  • Engage with and understand customers’ businesses, needs and use cases for LittleLives.
  • Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
  • Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.
  • Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
  • Identify insights and needs, and channel this information to product teams to develop new and improved features by.
  • Provide subject matter expertise on School Management Systems and become a trusted advisor to LittleLives’ customers.


REQUIREMENTS

What you need to succeed
  • Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
  • Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
  • Strong communication and problem-solving skills.
  • Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
  • Proven success leading customer-facing presentations, training and engagements.
  • Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
  • Keen interest in IT / Early childhood industry
Nice-to-have
  • Experience in software as a service
  • Experience working with CRM systems such as Hubspot
  • Experience in IT/Early childhood industry

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