Technical Support Team Lead

Kuala Lumpur, Federal Territory of Kuala Lumpur
Work Type: Full Time

We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 2000 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. 

Position Overview

We are looking to hire an awesome Customer Support Team Lead based in Kuala Lumpur with experience managing a regional team

In LittleLives, we believe in providing the best customer service to users and our Customer Support Team champions that mission every day. If you consider yourself a people’s person, communicate technical terms in an easy to understand manner and want to be part of a dynamic start up working environment, then this position is for You!  

Your Responsibilities:

● As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.

● Update the website’s Frequently Asked Questions (FAQ) page.

● Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements

● Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.

● Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support

● You will be amazed by what you can achieve with us!

Your exposure as a Litmate:

● Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand

● Be part of the LittleLives Team that supports your personal and professional growth

● Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company

● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

Your Profile:

● Exceptional communications skills in English & Bahasa. 

● Experience in managing a regional team and hands on experience in optimizing working flow
● Organised and has a knack at keeping things clear and in order.

● You are patient and have imaginative ways to disseminate information to any group. 

● You possess an eye for detail and are eager to master intricate systems.

● You are driven and work hard to achieve small successes every single day.

● Experience in the early childhood or enrichment sectors is highly advantageous.

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