We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers.
About the Role:
We are seeking a Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.
Key Responsibilities:
Provide responsive, empathetic, and clear support to users via live chat, email, and calls
Handle inquiries and issues related to our platform, work with internal teams to resolve
Maintain accurate records of customer interactions and feedback
Create and improve support documentation (FAQs, guides, help articles)
Support onboarding of new users with product walkthroughs and training
Collaborate with product and technical teams to report issues and suggest improvements
Meet service level targets (e.g. response time, resolution time, satisfaction ratings)
Requirements:
2+ years of experience in customer support, preferably in SaaS, tech, or education
Strong communication skills and a customer-first mindset
Comfortable working remotely and across time zones
Proficiency in Chinese or Malay (spoken and written) is a plus
Familiarity with helpdesk tools (e.g., Freshdesk) is a plus
Strong organizational and problem-solving skills
Able to work independently and as part of a diverse, multicultural team
What We Offer:
Competitive salary with performance-based bonuses
Remote-friendly, flexible work environment
Meaningful work supporting educators and children across Asia
Dynamic, fast-paced startup culture with room for growth
Collaborative, innovative and supportive work environment