Key Responsibilities
Outbound Calling:
Contact preschools and kindergartens to collect information regarding:
School fees / Types of programs offered / Student-to-teacher ratios / Current usage of school management systems (if any).
Data Collection & Reporting:
Accurately record responses in a predefined template or system.
Provide daily/weekly reports on call outcomes and collected data.
Follow-Up:
Revisit incomplete calls or gather missing information when needed.
Clarify any ambiguities in the data collected.
Professional Communication:
Represent the company positively, ensuring a friendly and respectful tone during all interactions.
Address any basic queries from schools and escalate more complex questions to the team.
Requirements
Proven experience in telecalling, customer service, or a similar role.
Strong communication skills in English and Malay (fluency in Mandarin is a bonus).
Ability to maintain a professional demeanor during phone interactions.
Detail-oriented with strong organizational skills to manage and record data accurately.
Self-motivated, able to work independently, and meet call targets.
Proficiency with Microsoft Excel, Google Sheets, or CRM software for data entry and tracking.